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ABOUT
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POLICY
CUSTOM BY MÁM

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OUR POLICY

We appreciate your continued support of MÁM. To ensure a smooth shopping experience, please review the policies below before placing your order.

U.S. SHIPPING POLICY

All orders are processed within 2–5 business days. Once shipped, tracking information will be sent via email.

Estimated delivery times:

Standard: 3–7 business days

Express: 1–3 business days

Delivery times begin after processing and may vary due to carrier delays.

Customers are responsible for providing the correct shipping address at checkout. MÁM is not responsible for lost, stolen, or misdelivered packages once marked as delivered by the carrier.

Orders cannot be modified or canceled once processed. All sale items are final sale.

INTERNATIONAL SHIPPING POLICY

Please carefully review our international shipping terms before placing your order.

Processing Time

All orders are processed within 2–5 business days. Once shipped, you will receive tracking information via email.

Shipping Timeframe

International deliveries typically take 21–28 business days to arrive. Please note that delivery times may vary depending on customs processing in your country.

MÁM is not responsible for delays caused by customs, carrier disruptions, weather conditions, or international transit issues.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and additional fees imposed by your country. These charges are the responsibility of the customer.

Please note that MÁM pays export-related taxes and shipping fees associated with international fulfillment. Because of this:

No Refunds on International Orders

All international sales are final sale.

We do not offer refunds, cancellations, or chargebacks on international shipments once the order has been placed and processed.

By completing your purchase, you acknowledge and accept these terms.

Thank You.

Please contact us if you have any questions.

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